Should you cross-train your contact center agents? Or should they be dedicated to one client?
One of the fundamental questions that gets asked in the call center services procurement process is: will we have a dedicated team of agents or will they be shared? It’s a great question and seems pretty straightforward, right? A dedicated team is always the best solution … or is it?
Offered Free by: Blue Ocean Contact Centers
See All Resources from: Blue Ocean Contact Centers
This download should complete shortly. If the resource doesn't automatically download, please, click here.