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Before You Go to RFP, Get Friendly: A Guide to On-Site Contact Center Visits
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"Before You Go to RFP, Get Friendly: A Guide to On-Site Contact Center Visits"
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From cultural fit to the physical work environment, these are the things you should be looking for during your contact center visit.

Picture this: You’re in the RFP process for a new contact center partner. You have a short list of participants. You give them a couple of weeks to return their answers, and then you spend a few more weeks poring through those answers with your team to eliminate the deal-breakers and discern the winner.


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